Careers

Find the right role for you

Are you a multitasker with good communication skills who enjoys building relationships remotely? Or are you a problem solver with a technical mind and an eye for detail? Or would you describe yourself as a creative person, who enjoys working independently, and is motivated to find the next big client? At Altodigital, we can find the right role for you.

If you would like to book an informal chat with our Resourcing and Talent Manager, Corin Jukes, to discuss any of our current vacancies, please email Recruitment@Altodigital.com.

To find out about our current vacancies, please look at the list of available positions below:

Call Controller

Role Overview:

We are looking to recruit a Call Controller in our Midlands office (Kingswinford). This is an opportunity to join a successful and growing organisation, as we strive to improve efficiency and value amongst our clients.

The successful Call Controller will be providing effective and efficient call planning support to a team of Field Service Engineers, proactively monitoring all customer requests for service support from start to resolution and maintaining excellent levels of customer service through consistent levels of performance and achievement of set KPI’s.

Key responsibilities:

• Accurate input and update of records on an internal management system
• Provide proactive first line support to customers
• Liaison with and building internal relationships to ensure compliance with all group and departmental policies
• Customer engagement to understand their requirements and fulfil requests
• Effective and efficient routing and despatch of field service engineers
• Monitor relevant call queues and assign appropriate resource

Essential Skills:

• Thorough understanding of call centre systems, processes and KPI’s
• Proven Customer service skills
• Time management
• Ability to work on own initiative and as part of a team
• Target driven with the desire to achieve results
• Excellent organisational ability coupled with a confident and determined approach
• Thorough understanding of call centre systems, processes and KPI’s
• Clear written and verbal communication skills


Business Development Executive, Midlands and Home Counties

Role Overview:

This is an exciting opportunity to join our established business development team in our busy Bromley office.
Do you have oodles of energy, drive and enthusiasm to take your career to the next level?
Your future in the technology sales field could begin here.
Working within this successful sales team you will be contacting our existing and potential new customers promoting our diverse range of office technology products.
This could be the platform to progress into Account Management after proving your capability. Here at Altodigital, we invest in and reward our high achievers who are looking to join us for the long term.

Key Responsibilities:

• You will be making B2B calls daily, generating qualified leads and developing strong business relationships maximising on all opportunities
• Managing clients of all sizes from SME to Corporate organisations
• You will need to demonstrate at least 12 month’s sales experience and results in B2B or B2C

Essential Skills:

• Highly motivated, results orientated and driven by your own success
• Solutions based selling a distinct advantage

Benefits:

• Competitive salary
• Excellent bonus scheme
• Great working environment


Field Service Technicians, Nationwide

Role Overview:

Due to recent contract wins and growth plans moving forward Altodigital Networks are looking to recruit Field Service Technicians.  Salary and package negotiable dependent on your skill set and experience. We are ideally looking for Kyocera, Ricoh, Sharp or Canon trained Technicians with sound IT knowledge.

Key responsibilities:

• You will provide maintenance, emergency repairs and general service of either Kyocera, Lexmark or Ricoh branded equipment. The equipment includes; both colour and mono photocopiers, printers and multi-functional devices (MFDs).
• These openings are nationwide and it’s essential that you have a Full Driver’s Licence. You will be meeting customers throughout the day, it’s essential that you are presentable and have excellent customer service skills.
• Our employees deliver the outstanding customer service that our business relies on and we believe that investing in our people is the right way to ensure we maintain service excellence.
• We pride ourselves on the development of our staff and invest in ongoing training and developments.

Essential Skills:

• Experience within a similar role, working for either a manufacturer or dealer of office equipment
• Experience of repairing Photocopiers or Multi-Functional devices
• Knowledge of one or all of the following brands Kyocera, Ricoh, Lexmark, Sharp
• Experience in the service delivery industry
• Proven electronic/mechanical capability
• Demonstrates excellent fault finding skills with a high technical ability
• Strong customer service and communication skills
• Works well under pressure and able to meet deadlines
• Able to solve problems and work on own initiative
• Team player that focuses on optimizing the team output.
• Excellent time management and organisational skills
• Ability to take ownership and accountability without daily guidance.

Benefits:

• Phone & Laptop provided
• Company Car or Travel Allowance/Expenses

Salary negotiable dependent on level of experience


For more information on any of these roles, please send your current CV and salary expectation to our Resourcing & Talent Manager, Corin Jukes recruitment@altodigital.com

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Altodigital
Summit House,
Cherrycourt Way,
Leighton Buzzard,
Bedfordshire LU7 4UH

Email: learnmore@altodigital.com

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