Here at Alto we are proud to work with strong SMEs with a local community link. This is why we partnered with regional accountancy and professional services firm, Hurstons Accountants to overhaul its telecoms infrastructure.
We worked closely with Hurstons to conduct a detailed site audit across both locations, identifying a new telecoms strategy which would include an added capability to divert calls and manage external office communications much more easily.
The changes have already brought about significant improvements for the company, allowing for improved customer services and an increase in efficiently answered new business calls.
The directors of the business are also able to check on business processes from wherever they are working in the country via an app on their mobiles, similar to a messenger programme, and calls can be put through to them as though they were in the office. Staff members can also see if the directors are contactable via the Virtual Office software suite.
Jon Sproston, Account Manager at Altodigital comments, “Our main challenge was to tailor-make a solution that would cater for the specific needs of the company, allowing people in different areas to communicate effectively. I feel that the team has achieved above and beyond the client brief and we hope to work together in the future.”
Catriona Pearson, MD at Hurstons Accountants said: “It was obvious that we needed a new telecoms strategy, in order for our company to operate much more effectively: current and potential client calls could be missed if offices were unmanned, and our customer service process wasn’t as premium as we ideally aimed for.
We’re extremely happy with the solution provided by Altodigital, the team has been a huge support throughout this process, helping our staff to feel included and motivated by the changes taking place.”
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